White Paper Jill Brown 11/27/25 White Paper Jill Brown 11/27/25

The ROI of Excellence: A Financial Analysis of Custom Customer Service Training

See how custom training turns customer service from a cost center into a competitive advantage.

Read More

Research Jill Brown 10/30/25 Research Jill Brown 10/30/25

The Scandinavian Secret To Happier Customers

Read More

Training, Research Jill Brown 10/16/25 Training, Research Jill Brown 10/16/25

Why Design Matters in Training

Read More

Training, Research Jill Brown 10/2/25 Training, Research Jill Brown 10/2/25

Energizing Empathy

Read More

Training Jill Brown 9/3/25 Training Jill Brown 9/3/25

How To Market Training Internally

Read More

Training Jill Brown 8/21/25 Training Jill Brown 8/21/25

Designing Customer Service Training in the Age of AI

Read More

Training Jill Brown 7/23/25 Training Jill Brown 7/23/25

Psychological Safety Is Your Customer Service Superpower

Read More

Research Jill Brown 5/19/25 Research Jill Brown 5/19/25

Small But Mighty

Read More

Research, Training Jill Brown 4/21/25 Research, Training Jill Brown 4/21/25

Making Learning Work for Every Mind

Read More

Training Jill Brown 3/17/25 Training Jill Brown 3/17/25

Designing for Impact (Using Gagne’s)

Read More

Research Jill Brown 2/20/25 Research Jill Brown 2/20/25

A Shift from Pedagogy to Andragogy

Read More