When
Companies Thrive
& learning begins
People Grow,
Our job is to unlock that potential through training that connects on a human level, inspires action, and delivers measurable, lasting results for your business.
Why Fokus Works
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High Volume Call Centers
Helping agents deliver seamless customer experiences without burning out.
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Support Teams
Empowering support professionals to solve problems efficiently and communicate with clarity, confidence, and care.
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Sales & Service Teams
We blend behavioral psychology with performance strategy to help your teams connect authentically.
We’ve built learning programs for audiences ranging from six-person teams to 270,000 employees. From onboarding to up-skilling, we’ve seen it all.
We Work Best
With Teams Who
Have teams interacting with customers daily
Want to speed up onboarding and cut down on escalations
Seek expert L&D support without hiring a full-time team
Need training built for their business
What We Believe
TRAINING SHOULD SOLVE A REAL PROBLEM
We don’t start with content. We start with what your team needs to do. Our goal is always to improve performance, not just deliver materials.
GOOD TRAINING RESPECTS PEOPLE'S TIME
That means no bloated courses or empty filler. Just clear, useful, role-specific training that helps learners succeed quickly.
SOFT SKILLS AND SYSTEM PROFICIENCY DRIVE RESULTS
Great customer service isn’t about “being nicer.” It’s about resolving issues, building trust, and navigating internal tools and under real pressure. We teach both—together.
DESIGN always
MATTERS
When training looks good, feels intuitive, and fits your brand, people engage. Our design standards are high, because your team's learning experience matters.
great instructional design is powerful
We apply proven adult learning principles to make training stick. That means structured practice, built-in feedback, and experiences designed to drive real behavior change.
SUSTAINMENT IS PART OF THE SOLUTION
Training doesn’t stop at delivery. We build tools, reinforcement strategies, and manager-friendly supports that help teams sustain learning on the job.
we’re Partners,
Not Vendors
We work collaboratively with your subject matter experts, managers, and learners. We bring process, clarity, and focus—so you get the best training.
our team
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Jill Brown
FOUNDER | INSTRUCTIONAL EXPERIENCE DESIGNER | CONSULTANT
With deep expertise in instructional design and workforce development, Jill helps companies move beyond one-off training events toward intentional, systems-driven learning strategies that directly support business goals.
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Steven Linley, PH.D.
LEARNING ARCHITECT | CONSULTANT
Steven is a seasoned learning leader with 20+ years of experience. His work, in collaboration with his team, has earned top industry recognition, including the ATD BEST Award. He's passionate about innovation and transforming learning experiences.
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Noeme Makinano
DIGITAL MARKETING | I.T. SPECIALIST
Noeme is a marketing and project coordination expert with global experience. A licensed teacher with a background in Information Management, she is passionate about learning and problem-solving to drive success.
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Michael Shannon
INSTRUCTIONAL EXPERIENCE DESIGNER | CONSULTANT
Michael designs engaging learning experiences that empower employees and enhance performance. He blends instructional design, web development, and multimedia with microlearning and gamification to create impactful training.
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Chandler Herbst
INSTRUCTIONAL EXPERIENCE DESIGNER | CONSULTANT
Chandler is a former teacher that recently transitioned into instructional design. With a background in design and educational theory, their passion lies in making the process of learning a truly worthwhile experience.
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Sandra Smith, CTPD
CONSULTANT
Sandra is a degreed professional with 20+ years of experience in talent development and DE&I. Passionate about teaching and learning, she believes that growth happens through meaningful experiences, encounters, and exposure that sparks curiosity.