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The Future of Customer Service Training: Cultivating Augmented Agents for a New Era of Value Creation
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See how custom training turns customer service from a cost center into a competitive advantage.
FOUNDER | INSTRUCTIONAL EXPERIENCE DESIGNER | CONSULTANT
Jill is an instructional experience designer and digital learning strategist who helps organisations transform how people learn and perform at work. As the founder of FōKUS Group, she partners with teams to design engaging, learner-centred solutions that blend strategy, technology, and creativity. Her work focuses on turning complex ideas into practical, impactful learning experiences that drive measurable change.