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How to Create a Training Needs Analysis That Drives ROI

Jan 29, 2026

How to Create a Training Needs Analysis That Drives ROI

Jan 29, 2026

Jan 29, 2026

Why Design Matters in Training

Jill Brown 10/16/25 Jill Brown 10/16/25

Why Design Matters in Training

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Energizing Empathy

Jill Brown 10/2/25 Jill Brown 10/2/25

Energizing Empathy

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How To Market Training Internally

Jill Brown 9/3/25 Jill Brown 9/3/25

How To Market Training Internally

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Designing Customer Service Training in the Age of AI

Jill Brown 8/21/25 Jill Brown 8/21/25

Designing Customer Service Training in the Age of AI

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Psychological Safety Is Your Customer Service Superpower

Jill Brown 7/23/25 Jill Brown 7/23/25

Psychological Safety Is Your Customer Service Superpower

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Making Learning Work for Every Mind

Jill Brown 4/21/25 Jill Brown 4/21/25

Making Learning Work for Every Mind

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Designing for Impact (Using Gagne’s)

Jill Brown 3/17/25 Jill Brown 3/17/25

Designing for Impact (Using Gagne’s)

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