FoKUS LENS

Have a topic that you want us to cover?

An insightful monthly blog

Featured

8 Effective Employee Training Methods for Modern Teams

Mar 6, 2026

8 Effective Employee Training Methods for Modern Teams

Mar 6, 2026

Mar 6, 2026

Designing Customer Service Training in the Age of AI

Jill Brown 8/21/25 Jill Brown 8/21/25

Designing Customer Service Training in the Age of AI

Read More

Psychological Safety Is Your Customer Service Superpower

Jill Brown 7/23/25 Jill Brown 7/23/25

Psychological Safety Is Your Customer Service Superpower

Read More

Small But Mighty

Jill Brown 5/19/25 Jill Brown 5/19/25

Small But Mighty

Read More

Making Learning Work for Every Mind

Jill Brown 4/21/25 Jill Brown 4/21/25

Making Learning Work for Every Mind

Read More

Designing for Impact (Using Gagne’s)

Jill Brown 3/17/25 Jill Brown 3/17/25

Designing for Impact (Using Gagne’s)

Read More

A Shift from Pedagogy to Andragogy

Jill Brown 2/20/25 Jill Brown 2/20/25

A Shift from Pedagogy to Andragogy

Read More