Why does your team finish every training but the business metrics never move?
Fokus is a learning design consultancy that helps L&D teams build training their customer-facing teams actually use. So your training is a learning experience, not a Word doc with a ‘Next’ button.
Fortune 500 companies trust us for their training programs:
We help enterprise L&D departments solve three problems:
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Your training isn't fixing your customer-facing teams’ performance
Customer satisfaction scores stay flat quarter over quarter. Escalations don't drop. You've launched new training programs to address it. But your teams finish them by Friday and forget them on Monday.
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Building training internally failed. So did every other option
Your SMEs built technically accurate decks that got ignored. Big consulting firms sent junior teams who delivered recycled training with your logo on it. Off the shelf vendors handed you a generic catalog.
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Your onboarding isn’t preparing new hires for their role
Your new hires take months to ramp. Managers spend their weeks answering the same questions about workflows, escalation paths, and which answer to give when. Even after ten weeks, your new hires are still in their managers' Slack channels asking how to do their job.
The Fokus way
There are two ways to build enterprise training. One of them works.
Most enterprise training is built around the source material. The SME's deck, the legal document, the knowledge base article. The training reflects what was on the page, not what the team needs to do with it. We build training around the learner. We design scenarios from the work itself: the actual calls, the real escalations, the decisions they'll have to make in the moment.
In most training, design comes last as decoration. For us, it comes first.
Learners judge design before they read a sentence. A wall of text and endless bullet points lose the learner before the second slide. We design modules that hook learners in so the content can land.
We've trained customer-facing teams for years. And nothing else.
Call center, sales, customer service. We've spent years inside their workflows and the metrics their managers track. We know what the training has to do before we start designing it.
You get senior expertise.
From start to finish.
You won't get the partner in the room and a junior team in the work. Our senior experts who scope your work deliver your work. Every learning design decision gets made by someone who has made it hundreds of times.
Three ways you can work with us:
Gain Clarity
Your training isn't landing and you don't know why. We audit the program, the rollout, and the gap between what's being taught and what your team has to do. You walk away with a clear picture of what to fix and how.
Training program audits
Design feedback and content reviews
Learning strategy guidance
Technology and tooling guidance
Performance gap analysis
Build or revamp training
You know what your team needs. A new program from scratch, or a revamp of an existing one. We design it to change how your team works.
Custom eLearning and microlearning
Instructor-led training
Scenario-based training
Visual design and animated explainers
Job aids and reinforcement assets
Borrow our expertise
You need senior learning design expertise shaping how your team builds it. Speaking, workshops, and advisory engagements that put our experience inside your team's process.
Speaking
Keynotes
In-person or virtual workshops
Advisory
Team coaching
Before Fokus. After Fokus.
Before
Training modules formatted for completion, not for learning
Your teams dread the next mandatory training
Good training completion metrics, but no change in business metrics.
Employee onboarding takes months.
L&D struggles to show training’s ROI to leadership
After
Training modules designed around behavior change
Your teams finish training and use what they learned
Good completion metrics and increase in business metrics
New hires start performing in weeks
Provable ROI on the training programustries.
Three things to know before you decide:
Bad training is already costing you
The training you're running now is producing the metrics you're seeing: flat customer satisfaction, turnover, and months of underperforming new hires. The expensive option is the one you already have.
Your SMEs are experts in their area, but not in learning design
Your SMEs are great at the work. Designing how someone else learns the work is a different craft. We translate their expertise into training your team will actually use, so your SMEs stay focused on what you hired them for.
AI accelerates good design and bad design equally
Most "AI training tools" generate modules from the same SME deck the L&D team would have built from. Same wall of text, same Next button, just faster. We use AI where it elevates the work. The design decisions stay with us.
Testimonials
What our clients say about us
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Owner / Operator
Totally taken care-of
“They anticipated what I’d need down the line, created simple step by step guides, and even handled a few last minute tech integrations without blinking. The whole process was smooth, supportive, and genuinely stress free. I felt totally taken care of, and I recommend them wholeheartedly.”
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Sr. Manager - Operations
Absolute rockstars
“Fokus went above and beyond in developing our training, delivering a high quality product even as our content evolved late in the process. They made updates quickly despite tight deadlines and handled added work like translations with professionalism and a great attitude. The team was flexible, responsive, and always focused on delivering the best outcome for our company. Absolute rockstars I’m grateful to have worked with them.”
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Director - Bank Learning & Development
Just awesome
“The training materials are fabulous. Thank you so much for making these look so great they are just awesome. We have now finalized those and shared with the facilitators so thank you for helping us get this over the finish line!”
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Project Manager
Phenomenal job
“Fokus did a phenomenal job on the job aids they built for a newly implemented application for our developers. They took on the work of building these as SharePoint pages and knocked it out of the park. It was detailed work, and it shows in the high quality of the deliverables.”
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Sr. Engineer
So professional
“The 2 trainings Fokus built for us are engaging and look so professional. I was so impressed. Thank you for all of the work that you put into them!”
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Sr. Manager - Planning
Very good work
“Thanks for all the hard work on this. It is a very, very, very good work product.”
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Sr. Manager - O&M
Highest quality
“I can honestly say that this training set the bar as the highest quality training that I have personally seen to date – excellent work!”
Let's build training your team will actually use
Book a discovery call. We'll diagnose the gaps, share what we'd do differently, and tell you whether we're the right fit.