TRAIN YOUR TEAM FASTER.

SERVE YOUR CUSTOMERS BETTER.

We design high-impact, practical training for the people who answer the phones, solve the problems, & keep customers happy.

 

AT FōKUS

We design learning that prepares your team to perform by:

  • Training people on your tools and workflows

  • Integrating job-specific soft skills that make service feel human

  • Reducing time-to-proficiency, so new hires ramp up faster and perform better

Our programs are custom-built, grounded in learning science, and designed to meet your team where they are—whether they’re brand new or ten years in.

WHY FōKUS?

The FōKUS team brings decades of experience designing and delivering training for:

  • High-volume call centers in logistics and retail

  • Client-facing roles in financial services and healthcare

  • Support teams in regulated industries with strict compliance needs

  • Sales, service, and onboarding teams across sectors

We’ve built learning programs for audiences ranging from six-person teams to  270,000  employees. From onboarding to up-skilling, we’ve seen it all.

TESTIMONIALS

  • AT&T Logo
  • State Farm Logo
  • Expedia Logo
  • Dendreon Logo
  • Campari Logo
  • Benjamin Moore Logo

  • Owner/Operator

    ”Working with FōKUS was a completely different experience from previous designers I’ve hired. I didn’t want to be involved in every little decision – I needed someone who could take the lead, make my website look polished and professional, and get it done right. And that’s exactly what they did. The designer understood the level of professionalism I needed to confidently send my work to executives, and she delivered something I was proud to share. They also anticipated what I’d need down the line, created simple step-by-step guides, and even handled a few last-minute tech integrations without blinking. The whole process was smooth, supportive, and genuinely stress-free. I felt totally taken care of, and I recommend them wholeheartedly.”

  • Project Manager

    “FōKUS did a phenomenal job on the job aids they built for a newly implemented application for our developers. They took on the work of building these as SharePoint pages and knocked it out of the park. It was detailed work, and it shows in the high-quality of the deliverables.”

  • Sr. Manager - Planning

    “Thanks for all the hard work on this – It is a very, very, very good work product.”

  • Sr. Manager - O&M

    “I can honestly say that this training set the bar as the highest quality training that I have personally seen to date – excellent work!”

  • Sr. Engineer

    "The 2 trainings FōKUS built for us are engaging and look so professional. I was so impressed. Thank you for all of the work that you put into them!"

  • Director - Bank Learning & Development

    "The training materials are fabulous. Thank you so much for making these look so great – they are just awesome. We have now finalized those and shared with the facilitators so thank you for helping us get this over the finish line! "

  • Sr. Manager - Operations

    “FōKUS went above and beyond in developing our training, delivering a high-quality product even as our content evolved late in the process. They made updates quickly—despite tight deadlines—and handled added work like translations with professionalism and a great attitude. The team was flexible, responsive, and always focused on delivering the best outcome for AES. Absolute rockstars—I’m grateful to have worked with them.”

  • We design custom learning experiences—from microlearning to scenario-based courses—that build real skills and improve on-the-job performance.

  • We create visually engaging, on-brand training assets like videos, infographics, and job aids that make learning stick.

  • We use modern authoring tools and platforms to build and deliver intuitive, accessible training. We also offer light support with hosting or LMS setup.

  • We offer expert guidance on training strategy, project planning, and design quality—so your internal team can scale with confidence.

REQUEST INFO

Interested in working together, but not sure where to start? Fill out some info and we will be in touch shortly!

BOOK TODAY

Book a 20-minute discovery call with us so we can get started!