Custom Instructional Design Services for Teams That Need to Perform

We partner with organizations to build emotionally intelligent, high-performance training programs grounded in real-world workflows and learning science.

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We’re Not Just an Instructional Design Firm — We’re Performance Partners

Our solutions go beyond check-the-box training. We design learning that prepares teams to solve problems, work under pressure, and communicate with clarity — whether they’re onboarding, upskilling, or navigating compliance challenges.

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    Instructional design & content development

    We create custom eLearning experiences ranging from microlearning to advanced simulations, using scenario-based challenges and modular structures with built-in assessments. Our programs can be blended with self-paced, live, and manager-led elements, and we handle all copywriting and content development to keep everything clear, cohesive, and effective.

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    Learning design & visual development

    We create custom graphics, illustrations, and icon sets that match your brand, along with 2–3 minute animated explainer videos. We also design infographics and job aids for ongoing support, and provide professionally edited video with captions, callouts, and clean visual polish.

    Make It
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    Tools & technology support

    We author in Rise, Storyline, and other modern learning tools, and can support hosting on platforms like Thinkific with tracking and basic analytics. Our work includes intuitive, accessible interface design, along with light LMS guidance or coaching for your internal team.

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    Instructional design consulting & coaching

    We provide design feedback and content reviews, help plan and scope training initiatives, offer guidance on learning strategy and technology choices, and coach new instructional designers or growing L&D teams.

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    Instructor-Led Training Design

    We design facilitator guides, slide decks, and interactive group activities that keep people awake and actually learning. Sessions are structured for clarity, flow, and real participation rather than another “read the slide and hope for the best” workshop.

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    Soft Skills Training for Customer Support Roles

    We build practical, scenario-heavy training that sharpens empathy, tone control, problem solving, and de-escalation. Every module is designed to turn support reps into calm, confident operators who can handle real customers, not hypothetical ones.

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    Compliance & Regulated Industry Training

    We turn dense regulations into training humans can actually follow. Clear explanations, realistic examples, and simple decision-making frameworks help teams stay compliant without feeling like they’re slogging through a legal textbook.

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Our programs blend instructional design best practices with emotionally intelligent learning experiences grounded in adult learning science and custom-built to help teams think critically, handle ambiguity, and respond with empathy under pressure, no matter their experience level.

Simple Process. Shared Ownership. Real Results.

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Your role in the development process is simple. We make it easy to create effective training materials and eLearning—so you can ‘fōkus’ on what matters most.

DISCOVERY &
PROPOSAL

We start with a friendly conversation to understand your goals and needs. Then, we craft a clear, customized proposal —  simple, transparent, and tailored to you.

PROPOSAL REVIEW
& APPROVAL

You’ll review the proposal and share any feedback. We’ll make adjustments as needed and finalize everything together so we’re fully aligned from the start.

CONTRACT &
INITIAL PAYMENT

Once the proposal is approved, we’ll send a straightforward contract and project timeline. After signing, you’ll submit a 50% deposit to kick things off.

ANALYZE &
DEFINE

Next, we take a closer look at your real-world workflows, support tools, and team performance. We’ll collaborate with your subject matter experts to define the learning goals and uncover where training can make the biggest difference.

DESIGN &
FIRST DRAFT

We build modular training tailored to how your team works—combining system skills, communication, and workflow clarity into one cohesive experience. You’ll get the first draft for easy review, and we’ll refine it together.

SECOND DRAFT &
FINAL DELIVERY

Next, you’ll get the second draft for final feedback. Once everything looks great, we’ll deliver the polished, professional, fully refined product—ready to use right away with confidence and ease.

FINAL APPROVAL
& PAYMENT

Once everything is delivered and approved, the final payment is due. The process is smooth, transparent, and hassle-free—just the way it should be.

LAUNCH SUPPORT & SUSTAINMENT

Need help rolling it out? We can support internal launch planning, provide coaching tools for managers, and offer light sustainment strategies to keep the learning alive after delivery.