FōKUS LENS

An insightful monthly blog on customer service training

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The Scandinavian Secret to Happier Customers

Why Design Matters in Training

Energizing Empathy

The ROI of Customer Service Training

How to Market Training Internally

Designing Customer Service Training in the Age of AI

Psychological Safety is Your Customer Service Superpower

Small but Mighty

Making Learning Work for Every Mind

Designing for Impact [Using Gagne's]

A Shift from Pedagogy to Andragogy