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Better Customer Service Training

Better Customer Service Training

Better Customer Service Training

FōKUS Lens

An Insightful Monthly Blog on Instructional Design

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Psychological Safety is Your Customer Service Superpower

Small but Mighty

Cognitive Load & Accessibility

Designing for Impact [Using Gagne's]

Designing Customer Service Training in the Age of AI

Psychological Safety is Your Customer Service Superpower
Small but Mighty
Cognitive Load & Accessibility
Designing for Impact [Using Gagne's]
A Shift from Pedagogy to Andragogy
Designing Customer Service Training in the Age of AI

learning that works . design that sticks . results you can measure .

learning that works . design that sticks . results you can measure .

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