10 WAYS TO BUILD BETTER CUSTOMER SERVICE TRAINING

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YOUR TEAM DESERVES BETTER TRAINING

Download our free guide and discover practical, evidence-based strategies to help reps ramp faster, serve smarter, and stay engaged.

IS YOUR CUSTOMER SERVICE TRAINING FALLING FLAT?

If you're seeing high turnover, inconsistent service, or disengaged learners, it could be time for a smarter approach.

10 Ways to Build Better Customer Service Training is a practical, evidence-based guide designed for businesses that want to elevate their customer experience through effective training. Written by the learning experts at FōKUS, this eBook breaks down ten high-impact strategies that can transform your training from a check-the-box activity into a performance-driving asset.

Inside, you'll learn how to:

  • Pinpoint and fix the most common training mistakes

  • Engage frontline teams without overwhelming them

  • Design learning that sticks—and scales

  • Use modern learning theory to get real results

Whether you're revamping an outdated program or building one from scratch, this resource will give you the clarity and confidence to do it right.

Perfect for:

  • Banks, credit unions, and insurance companies

  • Customer service teams in any industry

  • L&D professionals and instructional designers

  • Business owners looking to improve team performance