WHITE PAPERS
The hub for ALL things FōKUS
FōKUS Lens
Our perspective on the evolving world of learning design—where creativity, accessibility, and purpose-driven strategy come together. From behind-the-scenes insights to evidence-based tips, we share what’s shaping the future of customer service training.
Case Studies
White Papers
Learning, especially for adults, is an everchanging and growing science. We stay up-to-date on the latest research and even have people on our team that conduct their own.
Stay up to date with our in-depth research documents that explore the latest evidence-based strategies for designing and delivering customer service training. Each paper provides actionable insights, real-world examples, and practical frameworks you can apply directly to your organization.